Microsoft Teams & Surface Hub Services
The best way to maximise investment in Microsoft ’s Modern Workplace solutions
virtual deployment & maintenance
Let's get Microsoft Teams & Surface Hub 2 operational within your collaboration environment
OFF-SITE SERVICES
Virtual Deployment
virtual maintenance & support
virtual deployment & maintenance
An engineer connects via video conference to walk through full configuration and implementation of the Surface Hub 2 on multiple, pre-scheduled sessions on a per-device basis.
For more information on Virtual Deployment email info@nallawilli.com or call (02) 9138 0829.
Unlimited technical support and troubleshooting to fix network issues, banned issues, software problems and related issues for Surface Hub 2 to operate properly. This per-device maintenance and support service is valid for one year from the order date. It is delivered to the client remotely under a two-hour SLA during normal business hours.
Guidance may be provided to the client on:
- Third-party interoperability and integration with Surface Hub 2
- Best practices specific to the client‘s environment
- Product manageability
- Software, back-end upgrades, or changes and their impact on Surface Hub 2‘s functionality
For more information on Virtual Maintenance & Support email info@nallawilli.com or call (02) 9138 0829.
A combination of Deployment and Maintenance services per device per year. Virtual deployment of Surface Hub 2 accompanied by a 1-year remote maintenance service.
Deployment
An engineer connects with the client remotely via video conference on multiple, pre-scheduled sessions, to walk through full device software configuration and implementation.
Maintenance
Unlimited technical support and troubleshooting to fix network issues, banned issues, software problems and related issues for Surface Hub 2 to operate properly. This per-device maintenance and support service is valid for one year from the order date. It is delivered to the client remotely under a two-hour SLA during normal business hours.
For more information on Virtual Deployment & Maintenance email info@nallawilli.com or call (02) 9138 0829.
On-Site Services
An on-site readiness survey offers clients peace of mind about their technology installation prior to purchasing a Surface Hub 2. This service assess the compatibility of the collaboration space to ensures it is capable of supporting the Surface Hub.
The readiness survey includes evaluation of access routes, network availability and stability, environment compatibility, risks or issues to be addressed prior to installation and a site report.
To book a site survey, email info@nallawilli.com or call (02) 9138 0829.
A full day or half day worth of any on-site services; customisable to your requirements.
Choose from a number of service options, which include but are not limited to the below:
Service Name | Service Description | Level | Duration |
Art of the Possible & Collaboration Evaluation | Observe current collaboration environment and workflow, help determine key areas for Surface focus (O365, Teams, Surface Hub, Holo Lens) present Art of the Possible roadmap | 100 | 4 Hours |
Concierge Wow Bar | High Level, Intro Demos, Devices placed in public area or conference room | 100 | 4 Hours |
Modern Workplace Microsoft Teams | Role-based, hands-on user adoption sessions bridging together the Modern Workplace vision, Teams & O365 focus | 100 | 8 hours |
IT Pro | Take Users with a basic knowledge to understand the Surface Hub or Device, troubleshooting and management. | 300 | 4 Hours |
Power User | Role-based, hands-on user adoption sessions focused on Teams & O365, take Surface Hub or Device users from basic knowledge to intermediate knowledge | 200 | 4 Hours |
New User | Role-based, hands-on user adoption sessions focused on Teams & O365, take Surface Hub or Device users from no knowledge to basic knowledge | 100 | 4 Hours |
To arrange an on-site Teamwork Day, email info@nallawilli.com or call (02) 9138 0829.
Supports Surface endpoints and meeting collaboration across a widely dispersed organisation. Encourages a rich, collaborative experience that can improve teamwork and communications.
For more information on our Concierge Services email info@nallawilli.com or call (02) 9138 0829.