Microsoft Teams & Surface Hub Services

The best way to maximise investment in Microsoft ’s Modern Workplace solutions

virtual deployment & maintenance

Let's get Microsoft Teams & Surface Hub 2 operational within your collaboration environment

OFF-SITE SERVICES

Virtual Deployment

virtual maintenance & support

virtual deployment & maintenance

An engineer connects via video conference to walk through full configuration and implementation of the Surface Hub 2 on multiple, pre-scheduled sessions on a per-device basis.

For more information on Virtual Deployment email info@nallawilli.com or call (02) 9138 0829.

Unlimited technical support and troubleshooting to fix network issues, banned issues, software problems and related issues for Surface Hub 2 to operate properly. This per-device maintenance and support service is valid for one year from the order date. It is delivered to the client remotely under a two-hour SLA during normal business hours.

Guidance may be provided to the client on:

  • Third-party interoperability and integration with Surface Hub 2
  • Best practices specific to the client‘s environment
  • Product manageability
  • Software, back-end upgrades, or changes and their impact on Surface Hub 2‘s functionality

For more information on Virtual Maintenance & Support email info@nallawilli.com or call (02) 9138 0829.

A combination of Deployment and Maintenance services per device per year. Virtual deployment of Surface Hub 2 accompanied by a 1-year remote maintenance service.

Deployment

An engineer connects with the client remotely via video conference on multiple, pre-scheduled sessions, to walk through full device software configuration and implementation. 

Maintenance

Unlimited technical support and troubleshooting to fix network issues, banned issues, software problems and related issues for Surface Hub 2 to operate properly. This per-device maintenance and support service is valid for one year from the order date. It is delivered to the client remotely under a two-hour SLA during normal business hours.

For more information on Virtual Deployment & Maintenance email info@nallawilli.com or call (02) 9138 0829.

On-Site Services

An on-site readiness survey offers clients peace of mind about their technology installation prior to purchasing a Surface Hub 2. This service assess the compatibility of the collaboration space to ensures it is capable of supporting the Surface Hub.

The readiness survey includes evaluation of access routes, network availability and stability, environment compatibility,  risks or issues to be addressed prior to installation and a site report.

To book a site survey, email info@nallawilli.com or call (02) 9138 0829.

A full day or half day worth of any on-site services; customisable to your requirements.

Choose from a number of service options, which include but are not limited to the below:

Service Name

Service Description

Level

Duration

Art of the Possible &  Collaboration  Evaluation

Observe current collaboration  environment and workflow,  help determine key areas for  Surface focus (O365, Teams, Surface Hub, Holo Lens) present Art of  the Possible roadmap

100

4 Hours

Concierge Wow Bar

High Level, Intro Demos, Devices  placed in public area or  conference room

100

4 Hours

Modern Workplace  Microsoft Teams

Role-based, hands-on user  adoption sessions bridging  together the Modern  Workplace vision, Teams &  O365 focus

100

8 hours

IT Pro

Take Users with a basic knowledge to understand the Surface Hub or Device, troubleshooting  and management.

300

4 Hours

Power User

Role-based, hands-on user adoption sessions focused on Teams & O365, take Surface Hub or Device users from basic knowledge to intermediate knowledge

200

4 Hours

New User

Role-based, hands-on user adoption sessions focused on Teams & O365, take Surface Hub or Device users from no knowledge to basic knowledge

100

4 Hours

To arrange an on-site Teamwork Day, email info@nallawilli.com or call (02) 9138 0829.

Supports Surface endpoints and meeting collaboration across a widely dispersed organisation. Encourages a rich, collaborative experience that can improve teamwork and communications.

For more information on our Concierge Services email info@nallawilli.com or call (02) 9138 0829.

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